Privacy Policy

We have updated our privacy policy in light of new data protection legislation coming into force on May 25th 2018. The GDPR replaces the EU directive and strengthens privacy protections in the EU and includes additional rights and responsibilities.

Our Privacy Policy applies to our website, our customer and supplier database and business transactions and our employee information.

Customers

We keep information on our customer database for the purpose of supplying our customers needs only. We do not share the information with any third party unless it is to comply with statutory regulations, or if the customer requires us to share contact details etc for the purpose of warranty repair, servicing or demonstration etc. with the customers consent.

The personal information we keep is as supplied by the customer, or is freely available by directory or on the internet.

Information kept by us:

  • trading name and address
  • telephone & fax numbers
  • email addresses
  • contact name and details
  • other information relevant to customer for example - quotes, site visitor rules etc.

Information collected

We require the information to understand your needs and provide you with a better service, for the following reasons:

  • Internal record keeping,
  • To improve our products and services

We may occasionally send our information about our trade open days, new products, special offers etc. either by email or post.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, managerial procedures and encryption to safeguard the information we collect.

Controlling personal information

You may choose to restrict the collection or use of your personal information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with. You may request details of personal information which we hold about you under the Data Protection Act. A small fee will be payable only if this information is deemed excessive. If you would like a copy of the information held on you, please write to: Elizabeth Drayton The Coachworks, Woodbridge Road, Sleaford, Lincs, NG34 7EW.

Shared information and how long we store information

We will only share your business details with legal entities if required to do so. We will keep your personal information only where it is necessary to provide you with our products or services whilst you are a customer. We may also keep your information after this period but only where required to meet our legal or regulatory obligations.

Right to request that your personal information be rectified

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. You can ensure we do not process your personal information by requesting us to block your information but still permit us to hold it. If you no longer wish to subscribe to our emails/website, you can unsubscribe at any time or contact us on: 01529 414774 or sales@draytonwelding.co.uk.

Website use

We operate a website for product information and sales. We do not store personal information on the website, sales are operated through Worldpay using their security. We do not participate in interest based advertising with third party companies.

Social media widgets

Our service uses Facebook to advertise products, special offers, events and company information. Social media features such as Facebook, Google plus, Twitter etc. may recognise you and collect information about your visit to our service and they may set a cookie or employ other tracking technology. Your interaction with these features are governed by the privacy policies of those companies.

Storage disposal and protection of your information

We have made every effort to ensure that your information is stored securely. After the information is no longer required by regulatory bodies or you have closed your account, it is deleted from our computer systems and hard copies are securely shredded. In the event that there is any breach of security and that information is compromised, we will take reasonable steps to investigate the situation and where appropriate notify those involved and take other steps in accordance with applicable laws and regulations.

How to make a complaint

If you do not believe that we have handled your information as set out in our privacy policy, please contact us and we will do our upmost to correct it.